You may request the return or exchange of any product within 3/14 days of delivery.
Contact us to request and download the paper return form (PDF) in order to exercise your right to return your order.
You are entitled to return any item purchased from TheHEROMall Online Store within 14 days of delivery. Here’s how:
1. complete the Returns form
2. ensure all products are in the same condition as upon receipt, with all tags attached. If this is not the case, we will not be able to accept your return and issue the refund
3. attach a label with our address on the original packaging (or equivalent sturdy packaging) covering the original delivery label
4. send the package
5. follow any other returns instructions we give you
The return or exchange shipment is charged to you.
For further information regarding exercising your right to return your order, consult the legal section.
If you would like to exchange the size and/or colour of a purchased item, this may be done within 14 days of delivery. Complete the Returns form and select the “Exchange” option and the new size and/or colour amongst those which are available. We will then reserve the new article for you, and as soon as we recieve your return, we will ship it to the initial delivery address. We will notify you of shipping via e-mail.
Exchanges for a different size and/or colour may only be made once. You may, however, return the item following our Returns Policy.
We accept the return within 3 working days from the date of delivery of the product according to our courier. After acceptance by us of the return we will immediately make the refund and send an e-mail confirmation.
The time taken to receive refunds depends on the payment method selected:
Credit card: our bank issues refunds within 7 working days of the Refund Acceptance Confirmation e-mail. The time it takes to view the refund in your account depends on your card issuer.
PayPal: the refund will be visible in your PayPal account within 24 hours of the Refund Acceptance Confirmation e-mail